Delivery and returns
Delivery
Upon receipt of your payment, we will process your order and ship it via our delivery service Bpost or Mondial Relay to the address mentioned.
Depending on the country of dispatch, a delay of 4 to 10 working days for items in stock. Aucune indemnité ne pourra être réclamée pour cause de retard de livraison.
If during the passage of the postman you are absent and the package does not enter the mailbox, you will receive a transit advice note informing you of the place and time at which you can collect your package from your post office. All you need to do is show up with your ID.
When receiving your order, it is essential to make sure that your package has not been damaged during transport. This check must be done at the time of delivery, in the presence of the delivery person. In the event of damaged packaging, you must report it on the delivery note. This supporting document will be requested from you when requesting compensation.
If a product in your order is missing or damaged, the customer is required to notify the Animal Universe via the Contact form within 24 hours of receipt of the package, otherwise we will not be able to accept a return. The return will remain the responsibility of the customer in this case.
Return
Do you want to return or exchange an item? No problem !
The return is the responsibility of the customer.
Le consommateur a le droit de communiquer à l’entreprise qu’il renonce à l’achat dans sa totalité ou en partie, sans paiement d’une amende et sans avoir à fournir de justification, dans les 14 jours calendriers à partir du jour qui suit la livraison du bien. La marchandise doit être retournée dans un délai de 15 jours à dater de la livraison du bien. Le délai doit être strictement respecté et à défaut, aucun remboursement ne sera effectué.
Si vous faites usage de votre éventuel droit de rétractation, vous pouvez rapporter les marchandises dont vous souhaitez rétracter l’achat au magasin. Vous pouvez également décider de renvoyer ces marchandises via Bpost (La Poste) ou Mondial Relay. Point relais à sélectionner si disponible: 1) LOCKER AD Delhaize, 9 Rue de la Scierie à 6990 Hotton, 2) PALMERS DECOR à 6990 Hotton (Belgique).
Regardless of whether you are returning or returning the retracted goods, you must always present or copy the following documents:
- the confirmation email;
- the explicit mention that you withdraw the purchase of the returned goods, by means of this form to be completed and attached to the package or to be returned by email (only in the event of a return).
Please note, however, that items on sale / outlet / sale will not be returned or exchanged.
Exchange
Do you want to exchange your entire order or part of it? Contact us, within 14 days after receipt of your package, via the Contact form, specifying the number of your order and the items you wish to exchange. Le plus simple est de renvoyer l’article qui ne convient pas et de passer une nouvelle commande avec les articles de votre choix.
If you wish to exercise your right of return or exchange, you must either carefully package the item(s) you wish to return/exchange, or return the item(s) to the store.
Please note, however, that items on sale / outlet / sale will not be returned or exchanged.
Product status
Only complete products, in perfect condition, unworn, unwashed, undamaged, unworn and in their original packaging can be returned or exchanged. If these conditions are not met, the return or exchange is considered non-compliant and the products will not be returned / exchanged.
Reimbursement deadline
Upon receipt of your merchandise and analysis thereof, we undertake to reimburse you for the amount of the returned items using the same means of payment as the initial transaction or to exchange the product within 30 days after the date of submission of the request. return or exchange.
For any other additional information, do not hesitate to contact us via Facebook or the Contact form.
Delivery
Upon receipt of your payment, we will process your order and ship it via our delivery service Bpost or Mondial Relay to the address mentioned.
Depending on the country of shipment, it may take 4 to 10 working days for items in stock. If the deadline should be longer, you will be informed by email. No compensation can be claimed for late delivery.
If you are absent when the postman passes by and the package does not enter the letterbox, you will receive a transit advice note informing you of the place and time at which you can collect your package from your post office. All you need to do is introduce yourself with a piece of identification.
When receiving your order, it is essential to make sure that your package has not been damaged during transport. This check must be done at the time of delivery, in the presence of the delivery person. In the event of damaged packaging, you must report this on the delivery note. This supporting document will be requested from you when requesting compensation.
If a product in your order is missing or damaged, the customer is required to notify the Animal Universe via the contact form within 24 hours of receipt of the package, otherwise we will not be able to accept a return. The return will remain the responsibility of the customer in this case.
Return
Do you want to return or exchange an item? No problem!
The shipping costs for the return are the responsibility of the customer.
The consumer has the right to communicate to the company that he renounces the purchase in whole or in part, without payment of a fine and without having to provide justification, within 14 calendar days from the day that follows the delivery of the good. The goods must be returned within 15 days of delivery of the goods.
If you make use of your possible right of withdrawal, you can return the goods for which you wish to withdraw the purchase to the store. You can also decide to return these goods via a Bpost or Mondial Relay point.
Regardless of whether you are returning or returning the retracted goods, you must always present or copy the following documents:
- the confirmation email;
- the explicit mention that you withdraw the purchase of the returned goods, using this form to be completed and attached to the package or to be returned by email (only in the event of a return).
Exchange
Do you want to exchange your entire order or part of it? Contact us, within 14 days after receipt of your package, via the contact form, specifying the number of your order and the items you wish to exchange.
If you wish to make use of your right of return or exchange, you must either carefully pack the item (s) you want to exchange and return it (s) to the Univers Animalier via a Bpost or Mondial Relay point, or return this or these items at the store.
Only complete products, in perfect condition, unworn, unwashed, undamaged, unworn and in their original packaging can be returned or exchanged. If these conditions are not met, the return or exchange is considered non-compliant and the products will not be returned / exchanged.
Upon receipt of your merchandise and analysis thereof, we undertake to reimburse you for the amount of the returned items using the same means of payment as the initial transaction or to exchange the product within 30 days after the date of submission of the request. return or exchange.
For any other additional information, please do not hesitate to contact us via Facebook or the contact form.